Not received parcel

Asked by Elisa | 6/26/2024 10:59:54 AM

Ive just gone on to check the tracking of my order and it says delivered today but i have been in all day and in the garden and no deliveries have arrived, please can you advise?

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 6/26/2024 8:02:40 PM Reply

Hi Elisa,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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