Not delivered

Asked by Francesco | 11/12/2024 10:05:40 AM

My order is not arrived to the destination, even if it seems so on the tracking site.
What should I do?

You may get the answer from the following articles:

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 11/19/2024 11:36:31 PM Reply

Hi Francesco,

In this case, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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