No tracking information of any of my ordersI

Asked by abisinio | 11/10/2020 4:56:50 AM

Hello,
I haven't any updates of any of my orders from Alixpress since September 25th. Some of them should have arrived a few days ago...
The tracking ids are AS439298419CN, AS439264199CN, AS684732485CN and 303047257965.
Thanks for any help in advance

You may get the answer from the following articles:

Why can't I track my China Post package?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

2 Answer(s)

Daisy | 11/11/2020 12:00:29 AM Reply

Hi abisinio,

According to the tracking information, AS439298419CN, AS439264199CN, and AS684732485CN have been in Spain in October. If you still couldn't receive them, you need to contact the seller to reflect the problem and get a solution as soon as possible.

What's the courier for 303047257965?

abisinio | 11/12/2020 2:09:25 PM Reply

Thank you Daisy! You're always helping :-)
I don't know the courier of 303047257965, all I can see in my order is 卖家自定义-中国 which I think it means the seller chose the shipping method...

Thanks again for your help!

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