no shipment delivered
Asked by Anna |
0
Hi there
hi there I tracked the status of my shipment. It says it’s delivered but it’s not delivered and it’s been like almost a week now I contact my post in the country that I live in. They told me that China post has to contact them to make an investigation. looking forward to help me or you guys can just refund my money.
hi there I tracked the status of my shipment. It says it’s delivered but it’s not delivered and it’s been like almost a week now I contact my post in the country that I live in. They told me that China post has to contact them to make an investigation. looking forward to help me or you guys can just refund my money.
1 Answer(s)
Sorry, as the seller receivered your money, you need to contact the seller to refund you if you couldn't receive it in time. In normal, if you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.