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Never got order

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Order a pool over a month ago and still haven't got it the tracking # saids it has already been delivered to the wrong address and city too now will u tell me what's going on there

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2 Answer(s)

user
Hi Debbie,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.
user
I had two separate orders -- one came into Canada and turned over to Canada Post the other was ordered via Amazon BOTH came into British Columbia both were then REDIRECTED to different addresses in ALBERTA and ONTARIO ....this is a China Post issue obviously. I am currently waiting for a THIRD package from a different company that is "in transit" that says 3-7 days for delivery when I live half hour away from postal outlet. This tells me that quite possibly CHINA POST has yet again changed an address. I WANT MY PRODUCTS .... tracking numbers and delivery addresses have been cross referenced.
GET MY PRODUCTS TO ME.....LZ06341870CN...correct mailing address in BC delivered to Edmonton Alberta on August 4; LX165600134 ordered via AMAZON, correct mailing address, was in BC, delivered to MARKHAM ONTARIO on August 5; currently waiting on LX186449131CN, has been in Richmond BC since July 30, says in transit now.....I want you to make sure it comes TO MY ADDRESS in BC

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