My tracking has not updated since March. Tracking link now shows expired.

Asked by Stacey | 10/29/2020 8:14:23 AM

This shipment was shipped in March. I tried to get an update end of April/ early May and was told it was delayed due to the coronavirus. I've reached out since with no response and now their website is gone. How do I get an update on this when the tracking link is expired? LS270727762CN

You may get the answer from the following articles:

How do I track a package from China?

Why is my package stuck in transit for so long?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 10/29/2020 8:20:12 PM Reply

Hi Stacey,

It's not normal that it still hasn't arrived. If you couldn't contact the seller successfully, you can only try to contact your bank or visa company to ask for a charge back.

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I asked another question earlier: (Cannot Attach Link)
It's regarding SAL CP406757960CN, and nothing has been updated since. Now as I check again, the tracking number shows "expired" instead of "in transit", and I'm extremely worried. I'd like to ask about several things:

1. Can I get the tracking number "re-activated" or this "expired" status be clarified somehow to keep me updated.
2. Whom exactly should I be contacting regarding this possible "stuck" issue, I know it's not USPS since it has not even cleared customs and still shows "pre-shipment" at USPS's own tracking. The seller (actually, Suqibuy) I've talked to but they could not give me an instruction since they have already handed the item to the logistics and gave me a valid tracking number.
3. Is this a normal delay by the look of the tracking, or does it seem like a bigger problem?
4. The tracking looks like:
Destination - Cached time: 2020-08-28 10:46:17 (GMT-07:00)
2020-06-11 08:20
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.
2020-06-11 08:20
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CHINA, Acceptance
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Origin - Cached time: 2020-08-28 10:46:16 (GMT-07:00)
2020-07-26 05:21
纽约, 到达寄达地
2020-06-12 16:38
上海市, 已交航空公司运输
2020-06-11 21:25
上海市, 离开【国际邮件处理中心】，下一站【上海国际邮件交换站】（经转）
2020-06-11 08:20
上海市, 【国际邮件处理中心】已出口直封
2020-06-10 17:09
上海市, 到达【上海青浦转运站】（经转）
2020-06-10 16:01
上海市, 离开【邮政上海市青浦区金泽】，下一站【青浦转运】
2020-06-10 13:22
上海市, 【金泽邮政支局】已收寄

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