My product is a earphones which i orderd 2 months before in China post carrier. I have not received my product yet and in tracking it shows it has left ur carrier. Were is my product now..

Hello I recently placed a order with amazon for a skincare product. The seller said he will deliver in canada to me to my address by the April 12, however I have not heard from it despite how many times I messaged him. I am going abroad for my new job in another country and no one will be able to pick up the product at the given address by then. Can you please try to give me the product at my place before April 20 at the very max. Please I really need to have this for my skin condition to treat a severe allergy. Please can you send me the product before April 20.

Tracking number: AT313613795CN
China post

Hello dear I have recharged a product to China from Denmark and the owner of the product received his product more than two months ago and he refuses to return the amount paid by me. our Office Address:
Attn: Ding Yuanzi
Address: Room Y08, fourth floor 101 Building, Shangbu industrial zone, Huaqiang North Road, Futian District, Shenzhen, China
Post Code: 518028
I also re-shipped the product to you on 15MAJ.2019 and this is the parcel tracking number (PR187147733DK) I would like to inform you when you receive your product and the name of the sender Givara Hasso and my address is Søsvinget 39, 4600 Køge Danmark The seller has received the product but refuses to pay me