My parsel is stuck
Asked by Olha |
0
Please help me with my problem: EG003946305KR has been stuck for over 1.5 months. I don't understand how to resolve this issue.
Thr sender said that I should contact the transport company and that you have some information on my package.
Thr sender said that I should contact the transport company and that you have some information on my package.
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2 Answer(s)
Olha
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I can't register on that site or call a Chinese number because I'm in another country. The parcel was supposed to arrive at the warehouse of the company that will send it to me in the country, so there is no one in China to contact the customs service.
Is there any way to contact them via email? What are the contact options if I am in another country?
Is there any way to contact them via email? What are the contact options if I am in another country?
It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.