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My parcel says it has been delivered but it has not

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AT018792319CN
Parcel says delivered and it has not! I have looked everywhere around the property! Please sort this out as it has been 20 days when I have paid extra for faster delivery service.
Thank you

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1 Answer(s)

user
Hi R,

According to the tracking information, AT018792319CN was delivered to Ontario Scarborough M1J2T2 on Oct. 10. If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AT018792319CN
Package status: Successfully received (20 days)
Country: China -> Canada
2023-10-10 16:43 Ontario Scarborough M1J2T2, has been delivered to [CA Ontario]
2023-10-10 11:35 Ontario Scarborough M1J2T2, outbound delivery【CA Ontario】
2023-10-09 20:29 Scarborough, express delivery processing center [CA Ontario Scarborough]
2023-10-07 18:50 Ontario, the shipment leaves the processing center [CA Ontario Ontario]
2023-10-06 00:21 Ontario, destination transfer【Ontario】
2023-10-03 17:06 Ontario, express shipment arrives at processing center [CA Ontario Ontario]
2023-10-01 23:50 YTO DISTRIBUTION CENTER, the shipment leaves the processing center [CA Ontario]
2023-09-30 07:18 YTO DISTRIBUTION CENTER, express delivery processing center [CA Ontario]
2023-09-28 20:00 CA, destination country customs clearance completed [CA]
2023-09-26 20:22 YTO International Airport, arriving at【YTO International Airport】
2023-09-24 16:06 HK International Airport, depart【HK International Airport】
2023-09-22 13:10 Hong Kong, express shipment arrives at processing center [Hong Kong]
2023-09-21 15:59 Dongguan City, the express shipment leaves the processing center [Dongguan City]
2023-09-21 14:59 Dongguan City, Express Shipment Arrival Processing Center [Dongguan City]
2023-09-21 12:39 Dongguan City, the email has left [International Sales Department directly under Dongguan International Company] and is being sent to [Guangshang Center]
2023-09-21 11:27 Dongguan City, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2023-09-21 11:15 Dongguan City, China Post has received the mail
2023-09-21 11:15 Dongguan City, Customer Handover

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