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My Parcel is stuck at Guangzhou customes clearance terminal

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Hi, my parcel is at Guangzhou customes terminal more than a 12 days. I have not received any notifications. Parcel tracking is : CA004180081KR

What can I do in this situation ?

Kind Regards
Beka

2 Answer(s)

user
Hi Beka,

It's at the Guangzhou customs now. If it couldn't be released in 15 days, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

user
Thank you Daisy,
One problem is that actual address of delivery is a transportation company address.
Final delivery address is Georgia, Tbilisi.

Could you please help with customs service phone number ? what is a full number ?

Thanks for reply.

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