My parcel is not delivered

Asked by Dominik | 1/18/2024 4:00:45 PM

It says that my parcel is delivered but ita not so tell me where and when was is delivered and to what door was it

You may get the answer from the following articles:

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 1/18/2024 6:44:23 PM Reply

Hi Dominik,

What's the tracking number? In normal, if you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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