My parcel is not delivered

Asked by [email protected] | 12/1/2023 7:18:56 AM

My parcel sent from China 2023-11-01 with HUANMAO courier, tracking number AT111037344CN is not delivered at the shipping address. The content is payed for.

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1 Answer(s)

Daisy | 12/3/2023 10:24:38 PM Reply

Hi finn hjaltason,

If it's delivered to the wrong address, you need to contact the seller to reflect the problem and get a solution from the seller as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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