On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

Hello I need some help with a parcel which I sent to China. I was returning a jacket which I brought from the Darello website to their company in Shenzhen in China. I sent it through Royal Mail UK on the 08th January 2025. It arrived at Shenzhen customs on the 16th January 2025 and has been stuck in customs ever since. It says on the China Postal Express & Logistics tracking website that it is "in transit in Shenzhen, Dutiable item, Waiting for payment." I don't understand what I have to do or who to contact. Can anyone help me. Thank you

Hello
I sent a package to address in Shenzhen, however it is stuck in customs. see below
Kind regards
Noel

Parcel No. CF370096953MT tracking result

2017-08-26 15:25:58.0 Beijing import customs scan
2017-08-26 16:59:28.0 Beijing center import customs cleared (domestic transit )
2017-08-29 15:24:39.0 Shenzhen import customs scan
2017-08-29 16:33:01.0 arrive customs /安全部门
2017-08-29 17:26:10.0 Shenzhen center import customs cleared (domestic transit )
2017-09-04 09:57:46.0 Shenzhen import customs scan
2017-09-04 10:02:57.0 arrive customs /安全部门
2017-09-04 16:38:37.0 Shenzhen center import customs cleared (domestic transit )

Addressed to
ZheZhang01
4 F, A3 Tower, Hekan Industrial Zone,
Wuhe Avenue NO.41 , Bantian,
Longgang District,
Shenzhen,
Guangdong,
China
Postal code: 518116
Phone number: 86 075523943772