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My parcel has been stuck at customs for a month

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Hello, I have a parcel that was sent from china to Australia but parcel has been stuck at customs for a month now. I have emailed my local customs and provided them my tracking but i am told that they do not have the parcel. Could you please help with this issue? The item purchased are not illegal and it does not cost over 1000 aud so its not subject to any tax/duty.

Tracking is LV691025598CN

1 Answer(s)

user
Hi Han,

It's in Melbourne now. After it arrives in Australia, it's handed over to Australia Post. The tracking information in Destination part is provided by Australia Post. They could check its status for you.

Number: LV691025598CN
Package status: In transit
Country: China -> Australia
Destination:
2023-02-28 15:52 Customer enquiry lodged
2023-02-24 07:57 MELBOURNE VIC, Arrived awaiting clearance (Inbound)
2023-02-07 10:37 ZHUHAI (CN), CHINA, Cleared and awaiting international departure
2023-02-07 09:28 CHINA, Received item from Sender (Outbound)
Origin:
2023-02-24 07:57 Melbourne, Arrival Destination
2023-02-24 07:57 Melbourne, Arrive at the drop-off processing centre
2023-02-23 11:52 Transfer station in transit
2023-02-17 22:55 Aircraft entering the port
2023-02-15 09:00 Airline departure
2023-02-08 14:42 Airline receives
2023-02-07 15:53 Zhuhai City, has been handed over to the carrier for transportation
2023-02-07 15:38 Zhuhai City, Leave [Zhuhai International Exchange Bureau], next stop【Guangdong Province Zhuhai International Exchange Station】
2023-02-07 15:38 Zhuhai City, Arrive at 【Zhuhai International Exchange Bureau】
2023-02-07 10:37 Zhuhai City, [Zhuhai International Exchange Bureau] has been exported to direct seal
2023-02-07 09:50 Zhuhai City, Leave [International Business Branch], Next Stop【Zhuhai International】
2023-02-07 09:28 Zhuhai City, [International Business Branch] has been received and sent

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