On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

Hello I need some help with a parcel which I sent to China. I was returning a jacket which I brought from the Darello website to their company in Shenzhen in China. I sent it through Royal Mail UK on the 08th January 2025. It arrived at Shenzhen customs on the 16th January 2025 and has been stuck in customs ever since. It says on the China Postal Express & Logistics tracking website that it is "in transit in Shenzhen, Dutiable item, Waiting for payment." I don't understand what I have to do or who to contact. Can anyone help me. Thank you

Hello. I sent back a package from the United Kingdom to go to China but it is stuck in Shenzhen customs since the 18th January 2025. The tracking code is LB213107275GB. On the China Postal Express & Logistics website it says that my parcel's last movement was on the 25th March 2025 and it was "In-Transit Shenzhen,Returned, Please Contact XXX Customs Agency, Tel:" but I do not know who to contact.
So far I have not been contacted by anyone about this. Could you please advise what to do. Thank you