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My package went to Alaska

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I’m in California. Pleasanton 94566 . Then I get a message it’s lost ? Nothing has been updated . I ordered in April . I don’t understand , it got to LA , than it was on its way to the Bay Area . Please respond. Thank you Nancy

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1 Answer(s)

user
Hi Nancy Triggas,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. You need to require the seller to give you a solution (refund you or send one again to you) if you couldn't get it at last.

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