I had a package sent to New Zealand, however, when it arrived at the destination it was returned to China. Why was it returned and how can I locate my package to have it redirected back to New Zealand. I have tried to make contact with the merchant/seller t by email since this event asking why my package was returned and seeking a refund but they have not replied. It is very difficult trying to sort this out from the other side of the world and I would appreciate your help and support to answer the questions I have along with an address or email so I can contact the distributor of where the package was uplifted from. Please help me!
Thank you, so much.
Ania

my package number is LO540542079CN

it was security returned and for the time being i thought it was returned to sender but today i see that its in chengdu again i dont know what's going on anymore could you clarify?
my package had only a home planetarium
so i dont know why it was returned in the first place

Hello, I sent a package to China on 11/30/2020 and stayed in customs till January 18th. Is the package on its way back to me ? My tracking number is RF216083493ES. The last update I got on the package was:Shanghai, delivery to carrier. What carrier was it delivered to? Also if it is being returned to me how long does it typically take to be returned from China to Spain ? I am concerned because this package was very important and I want to know where it is.

Thank you