Hi Georgina Rios,

It was delivered to Cancun, Q ROO 77560 on October 27. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Número de pedido: AM099863361CN
Estado del paquete: recibido exitosamente (18 días)
País: China -> México
2023-10-27 17:51 Cancun, Q ROO 77560, delivered
2023-10-25 23:49 Cancun, Q ROO 77560, out-of-home delivery
2023-10-23 09:48 Q ROO DISTRIBUTION CENTER, the shipment is in transit within the country
2023-10-21 17:40 Q ROO DISTRIBUTION CENTER, the shipment is in transit within the country
2023-10-19 14:11 Q ROO DISTRIBUTION CENTER, the shipment is in transit within the country
2023-10-18 09:34 Q ROO DISTRIBUTION CENTER, the shipment is in transit within the country
2023-10-17 10:57 Q ROO DISTRIBUTION CENTER, the shipment leaves the processing center
2023-10-16 00:39 Q ROO DISTRIBUTION CENTER, the shipment arrives at the processing center
2023-10-15 05:33 MX, Destination Country Customs Clearance Completed【MX】
2023-10-14 21:03 MX, the express arrives at the customs [MX] and is waiting for customs clearance
2023-10-14 09:20 MX, Arrival
2023-10-13 15:31 Shenzhen, departure
2023-10-12 18:30 Shenzhen, Carrier Acceptance
2023-10-09 18:51 Changsha City, China Post has received mail

I followed all my tracking and it says delivered but i didn’t. Please help me

i didn’t receive my package and it says delivered
My tracking number is AMO99863361CN.
Need help to find it please