Your item was delivered at 11:44 am on May 15, 2018 but failed because of the addressee name or address is incorrect. You'd better contact China EMS as soon as possible to ask for re-delivery after confirm the information. Or it will be returned back to the sender after a week.

Call 11183 (then 8 for English service). If the English service is not available, let one of your Chinese friends call for you.

Tracking information:
2018-05-15 11:47 Suzhou, not properly cast, reason: addressee name address is incorrect
2018-05-15 09:33 Suzhou, Kunshan Huaqiao Postal Courier Sales Department arranged delivery, expected 23:59:00 before delivery (postmen name: Liu Yong SAG; tel: 15250291592)
2018-05-14 21:06 Suzhou, customs clearance.
2018-05-14 19:17 Suzhou, arrive Suzhou Transshipment Center processing Center (turn)
2018-05-14 15:48 Shanghai city, leaving Shanghai to Suzhou (by turn)
2018-05-12 02:27 USA, leave processing center and send to Shanghai, China
2018-05-12 02:27 United States, arrival processing center, San Francisco, USA
2018-05-11 14:22 Receive and send

The tracking number is ew002445648us
I had a chinese friend try to call for me because the english line isn't working. I'm really afraid my package will be sent back.
Can you please update my package with my phone number 13773158852. The address for delivery is 建议您如实填写详细收货地址，例如街道名称，门牌号码，楼层和房间号等信息 postal code 215332
Kangchiao International School West Gate
No. 500 Xihuan Rd. Huaqiao , Kunshan City Jiangsu Province, 215332

Hi kimcutie，

We are a third party tracking platform for packages and don't provide service of changing address or delivery. You can only contact China Post to let them update your correct address and require them to deliver again.