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MY PACKAGE UPDATE TELLS ME THAT IT HAS BEEN DELIVERED BUT I DIDN´T RECEIVED IT

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HI,
YESTERDAY I LOOKED THE TRACKING OF MY PACKAGE AND IT SAID THAT IT HAS BEEN ALREADY DELIVERED, BUT CLEARLY IT DIDN´T ARRIVED TO THE ADRESSE. I WAS WONDERING IF YOUR KOULD HELP TO FIND IT BY TELLING ME TO WICH LOCAL MAIL WAS DELIVERED IN MEXICO AND IF YOU HAVE THE REGISTRY OF WHO RECEIVED IT.
PACKAGE NUMBER: AS032605555CN

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1 Answer(s)

user
Hi ERIKA SANCHEZ,

We could only see it was signed at the door on March 4. If you don't receive it, you need to contact the seller to confirm if the address and tracking number is right. If there is no problem for the address and the tracking number, the seller should open a dispute to China Post to check it for you as soon as possible.

Order number: AS032605555CN
Package status: successfully received (27 days)
Country: China -> Mexico
2024-03-04 20:20 The delivery was signed at the door, has been delivered, 【has been delivered】Mexico, has been delivered
2024-03-02 14:20 The local post office in Mexico [On the way to delivery], the express package is being transferred within the country
2024-02-29 22:25 Customs clearance to complete the operation of mail in the country, the express mail is in transit within the country [On the way to delivery]
2024-02-26 14:20 Mexico [Import customs keep it for inspection], The import customs keep it for inspection, the express is being transshipped in the country
2024-02-23 10:29 The Mexican package has arranged air storage and is on its way to the destination country. The express shipment is being transshipped within the country.
2024-02-20 21:25 Leave processing center in China, express shipment is being transshipped within the country
2024-02-17 14:29 China Arrive at processing center, the shipment is being transshipped within the country
2024-02-14 10:25 China has left [Shanghai Processing Center] and has been exported and shipped, and the express has left the processing center.
2024-02-11 23:29 Shanghai arrives at [Shanghai Processing Center], the express arrives at the processing center
2024-02-09 21:25 Shenzhen leaves [Shenzhen Processing Center], the next stop is [Shanghai Processing Center], Departed from post office, express mail leaves the processing center
2024-02-07 19:33 The Wenzhou processing center has received the shipment and the express is being transshipped within the country.
2024-02-07 18:25 Shenzhen arrives at [Shenzhen Processing Center], Arrived to post office, express arrives at the processing center

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