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My package says it arrived but it did not, is my package lost?

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Hi,

I have contacted many people but I am not able to contact the person who shipped my item. I am not able to find their adres or information anymore. Another site told me to contact you for my order: AM343557695CN
I see online it says delivered but this is not the case, before I mark it as scam I want to make sure I have all the information for my insurance claim. Can you let me know where my package is and who the person is who shipped it?
Thank you in advance and have a nice day.

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
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