My package not arrive
Asked by Heiddy Quiroz |
0
Dear service, my package not arrived to my home located in Chia, Cundinamarca - Colombia. When I used the tracking number RV496234884CN, appear the recepción of the package in Bogotá -Colombia, another city; whilst the shipment direction is:
Quiroz Heiddy
Calle 5 # 1C - 39 Int 6.
Chía, CO-CUN
250001
Colombia
Is it possible to know the real location of the package and its state?
Quiroz Heiddy
Calle 5 # 1C - 39 Int 6.
Chía, CO-CUN
250001
Colombia
Is it possible to know the real location of the package and its state?
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1 Answer(s)
Sorry, we don't know the real location. In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier 4-72 to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.