I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020. CH100283313US
My package is stuck in customs for 5 days. I have been waiting for it for 3 weeks. Does customs need information or paperwork to clear the package? It is coming from the US and was sent by USPS
Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?
If the seller in China doesn't cooperate you, it may be returned back to you later.