I paid 30RMB and send the receipts to chinese customs, but it failed. What should I do to get my package? I do not understand why my package still in chinese customs because I did everything they asked. Track code: CL127584833RU

I am an ecommerce seller and had a lot of orders. However, due to the delays customers are angry and want a refund. The packages most of them have been handed to the airline. What can I do in this situation? I want to cancel the orders from the suppliers and the customers

EPacket is currently undeliverable due to lack of passenger flights out of China. China postal service should return all packages shipped via E-packet to sender so vendor can ship the packages out via alternative methods. Holding customers packages hostage when you know fully well that you can not provide the service is unethical and unlawful. This site is full of customers who's package stuck in China for 3 months or more with no real perspective of being ever delivered. Even when the flight resumes, the back log would take many more months to clear. People should contact their banks immediately for charge backs. This is truly disgusting.