My package is stuck at the custom since a week

Asked by sephora | 11/26/2018 1:46:40 AM

Hello,
My package from France has been stuck at the Chinese custom clearence for a week now. What is the problem and who should I contact to unblock the situation?
tracking numer: CC811537035FR

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 11/26/2018 6:16:29 PM Reply

Hi sephora,

Your package is in the process of customs clearance. You'd better contact the recipient and let the recipient contact China Post through 11183 to ask.

2018-11-20 00:00--China, your parcel is in the process of customs clearance.

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