My package is stuck

Asked by Baro | 12/1/2023 2:34:00 PM

Hi, I haven't received any new information about my package since October 1st.
Do you know where my package is?

Tracking number LV854666227CN

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 12/3/2023 9:03:17 PM Reply

Hi Baro,

It should be lost as it has been over two months that you still don't receive it. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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