My package has not updated

Asked by bronstein_ben | 3/15/2023 7:28:33 PM

My package keeps saying it cleared customs however has not been updated in 2 weeks so I do not know what to do. Is something wrong? Here is the tracking number: AG281062825CN

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 3/15/2023 8:53:07 PM Reply

Hi bronstein_ben,

It's stuck at the customs now. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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