My package has not been delivered

Asked by Russell Ogilvy | 12/16/2024 10:48:20 AM

My Tracking number is AM617967885CN. Tracking says it arrived on 1 December. It is now 17 December and it has not been delivered. Please advise What is the delay?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 12/16/2024 10:51:50 PM Reply

Hi Russell Ogilvy,

It's delayed or lost in Auckland. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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