my package has not been delivered

Asked by Matt Williams | 10/30/2024 4:16:17 AM

my tracking number is EB825662885CN. it says it has been delivered but we have not received the parcel. The correct address is 6 Old Esher Close, Walton-on-thames, KT12 4LD, Can you tell me where this parcel has been delivered to please.

Thanks,

Matt

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1 Answer(s)

Daisy | 11/6/2024 2:28:03 AM Reply

Hi Matt Williams,

Sorry, we could only see it was delivered on October 29. If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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