my package has NOT been delivered

Asked by john thurley | 9/25/2024 8:56:57 AM

Your tracking for LZ050669478CN says it has been delivered to DARTFORD, which is in England. I live in Scotland. Where is my package?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 9/28/2024 8:09:23 PM Reply

Hi john thurley,

In this case, you need to contact the seller to confirm if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, there is a chance that the courier sent it to a wrong address by mistake. You need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. If the package couldn't be found. You have the right to ask for refund or require to send one again to you from the seller.

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