my package has NOT been delivered

Asked by john thurley | 9/25/2024 8:53:04 AM

Your tracking for order AM504717475CN says it has been delivered to my address but I was in all day and it has not. Where is it?

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 9/28/2024 8:22:49 PM Reply

Hi john thurley,

It may delivered to the express lockers or pickup points near your home and surrounding areas. You need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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