My package has not been delivered.

Asked by Matt Byrne | 11/8/2023 4:37:42 PM

Hi, Your website says that my package has nbeen delivered byut I have not received a package to my address

You may get the answer from the following articles:

How long does it take to ship via China Post?

Why is my package stuck in transit for so long?

How do I track a package from China?

1 Answer(s)

Daisy | 11/8/2023 6:42:39 PM Reply

Hi Matt Byrne,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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