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My package has been stuck in china customs for over a month. What can I do?

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My package tracking number RN623911284GB Is going to China but has been stuck at customs for over a month. How can I get it to it's final destination?
020-10-3112:21:00AcceptanceGB
2020-11-0103:46:00Departure from International Sorting CenterGB
03:46:00Departure from Office of ExchangeGB
08:20:00Dispatched from Office of ExchangeGB
2020-11-0518:49:02Arrival at Regional Sorting CenterBeijingCity
2020-11-0704:40:09Departure from Regional Sorting CenterBeijingCity
2020-11-0811:33:01Arrival at Regional Sorting CenterGuangzhou
13:17:09Departure from Regional Sorting CenterGuangzhou
14:49:12Item Presented to Customs?Guangzhou
2020-11-0914:26:57EMEGuangzhou

You may get the answer from the following articles:

Why is my package stuck in transit for so long?
I sent the package back to China and it's stuck at the customs. What should I do?
What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

user
Hi kay,

It couldn't be passed the customs check in Guangzhou. You need to let the receiver call China customs number 12360 to ask how to get it.

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