My order:EJ306324087AU is held at customers how do i clear it?

Asked by M | 4/27/2023 12:46:16 AM

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 4/27/2023 8:06:56 PM Reply

Hi M,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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Hello,

This is Roy, a representative from ViralTech Mask.

I am reaching out to you in the hope you can provide me with some details regarding the packages of our customers. On our end and in your tracking system, it shows that the items are delivered but customers are claiming that they never received their packages. Kindly clear the air and provide us proof that these tracking numbers were successfully delivered to our customer’s addresses.

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I appreciate your assistance.

Best regards,
RoyD.
ViralTech Mask
Representative