my order has not arrive i have been waiting for more than a month

Asked by juan mejia | 6/25/2021 11:09:43 AM

i need help to solve this problem
tracking number: syrm116331680

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

3 Answer(s)

Daisy | 6/26/2021 12:52:46 AM Reply

Hi juan mejia,

It's sent by SUNYOU Express. It arrived in your country on June 11. You need to contact the seller to ask if there is another tracking number to track it when it's in Colombia. If it couldn't be delivered in time, you need to let the seller give you a solution as soon as possible.

Number: SYRM116331680
Package status: In transit
Country: China -> Colombia
2021-06-11 17:56 Colombia, Arrived at destination country airport
2021-06-08 13:25 GMTC, Departed
2021-06-06 14:52 GMTC, Arrived
2021-06-03 15:48 HONG KONG, Departed HONG KONG Airport
2021-06-02 23:21 CHINA, SHENZHEN, Departed Sunyou Facility
2021-06-01 11:05 CHINA, SHENZHEN, Acceptance, Sent to Colombia
2021-05-29 14:34 Pre-Shipment Info Sent to Colombia

Juan Mejia | 6/28/2021 1:25:41 PM Reply

The ítem that i order is not the item that arrive i need a refund please

Daisy | 6/30/2021 8:50:15 PM Reply

Hi Juan Mejia,

You need to contact the seller to reflect the problem and give you a solution.

Related Questions

package stuck in leave the warehouse (1 reply)

Tracking number is a aliexpress order with tracking number LR112650315CN. I been waiting for over a month and this order was supposed to arrive 2 weeks ago

Airline Departure - 1 month on, when will I receive it? (1 reply)

Hi.

I’ve been waiting for a parcel from China for 1 month, delivery was estimated at 5-10 days and I’m wondering when it will arrive? I’ve had other parcels from China arrive before this when ordered after.

Very worried - tracking no;
LZ571487196CN

How long till they arrive!?!?! (3 replies)

Hi I have 3 packages that have all been in transit for over 20 days and have passed their original estimated delivery day already. 2 of them which I order from the same place and at the same time which start with LN say ‘Arrived at airport of the original country’ for 20 days and the other one starts with UH says ‘ Handed over to airline, Shanghai ’ for about a few weeks now. I would like to know when all my packages will arrive and I provided the tracking numbers below. I just want to know when they will come because I’ve been waiting already and they have already passed 20 days of being in transit how much longer will I have to wait because they pases the estimated delivery date. Is there anyway to speed up the process? Will the ones that start with LN arrive first or what’s the deal? Also how long Until they arrive to the US from China because if it en route then a plane trip shouldn’t take more than 20 days? I know maybe I should wait but I have waiting long and by when will it arrive by this month ?
-LN251785060CN
-LN251785095CN
-UH509696220CN