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My order being held by an agent ?

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So my order is going on almost a month now. Right now it’s stuck in gangzho: it says Guangzhou City, "International Express Flower Land Bay Collection Department" has received, agent: Huang Mingzhong, Tel: 13901390139. What could this mean the seller told me not to worry but I feel like they’re vague when they want to be

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3 Answer(s)

user
Hi Ryan,

This information just means it's received by the courier. You'd better contact the seller to give you a solution as soon as possible if you couldn't received it within the promised time.
user
The seller said if it doesn’t move in another 5 days they’ll send me a new pair
user
Tomšičeva cesta 5 3320 Velenje Slovenija kontakt 00386 51 267 843 Your order number: JWDSP0225137742 Track Number: LV309359071CN
Moja pošiljka se ni prišla na moj naslov. Sledenje mi pokaže da je v Franciji. Mi lahko kako pomagate
Lep pozdrav

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