Tracking No CL101264647RU. I've sent a parcel to the "Guitar zone" store and I'm trying to get a refund for the goods. The parcel has been on the way for 48 days and since June 06 it has been with you. The seller wrote to me that he could not receive the goods because it was sent to the address of the store and his personal name was not metioned. 5 days ago, I provided the seller's name and his phone number to the Russian Post office from which the parcel was sent. Today the seller wrote to me that nothing has changed. Can I transfer this data directly to you so that the parcel is handed over to the seller?

How can I contact the post office in China per E-Mail? My package is stuck there for weeks now

Hi, my package has been stuck since June in China at the sorting center and I haven't had any new update since that (70 days). The tracking number is EB721459666CN.