My item says it has been sent, but I have not received anything

Asked by evelyn | 10/13/2022 2:20:27 AM

My tracking number is AG570741100CN and it says that the package has been received but up to now I have not received anything yet at all.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 10/28/2022 1:44:47 AM Reply

Hi evelyn,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

I haven't received the item yet (4 replies)

Dear Sir/Madam,
I haven't received the item yet, below are the details of the same:
Order placed on - Monday, Oct 10, 2016
Item number 141983150337
Tracking #: RS229426104CN
Request your response regarding the status of the ordered item and when can i expect the same delivered to me.
Thank you.
Kind regards,
Nelly

Not received Item from Aliexpress (1 reply)

Hey,
My item seems to be stuck in the status Item received KOLKATA AIR FOREIGN RLO BUILDING for a month now. Could you please provide more details on this? Any idea how much time this could take?
Tracking Number: RP757294650CN

Tracking error? (3 replies)

Hi, I’ve been waiting on a parcel for over 2 months, I checked the tracking on Royal mails website almost everyday just to see where about it is and keep an eye out for the delivery.
My issue is that it was in the UK and had been through Langley and apparently sent to my TownDO, i got 2 Item Recieved notifications but then it states its still in China, any help?
Heres the log, tracking #LZ480628019CN
021-01-22 09:18
China, Item Leaving overseas
2021-01-21 07:36
Item Received
2021-01-12 08:49
Item Received
2021-01-05 05:28
Preston MC, Item Despatched to Preston Central DO
2021-01-04 19:09
Heathrow Worldwide DC, United Kingdom, Item has left our International Processing Centre
2021-01-04 16:37
LANGLEY HWDC, United Kingdom, Item Received
2020-11-23 07:08
China, Item Leaving overseas