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My item says delivered, but not received

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Tracking AM340899024CN - says GB on 27th April & delivered, but I have not received the item at my home address, can you please clarify. Thank you

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1 Answer(s)

user
Hi HELEN,

We could only see AM340899024CN was delivered on April 17. If you don't get it, you need to contact the seller to reflect the problem. Only the seller can require China Post to do a formal trace investigation about where it was delivered to and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM340899024CN
Package status: Successfully received (24 days)
Country: China -> United Kingdom
2024-04-27 22:29 GB【Already submitted】, Already submitted
2024-04-25 09:27 GBOut for Delivery, mail is running within the country [on the way to delivery], delivered outside the home
2024-04-22 20:21 GBExpress delivery is ready, the express is ready for delivery, and the international mail is in transit
2024-04-18 10:20 GBTo the transit post office, sent to the transit post office, the express arrives at the processing center
2024-04-15 19:25 GBDISTRIBUTION CENTER, express shipment arrival processing center, express shipment arrival processing center
2024-04-11 15:25 GB arrives at the overseas destination [Customs clearance in progress], and the express arrives at the processing center
2024-04-09 11:25 China The airlines are shipping, transshipment to overseas destinations [airline departure], international mail transit
2024-04-07 15:29 ChinaThe goods are being cleared through customs【Customs clearance】, international mail is in transit
2024-04-07 09:25 China has left [Shanghai Processing Center] and has been exported and shipped, and the express has left the processing center.
2024-04-05 19:29 Shanghai arrives at [Shanghai Processing Center], the express arrives at the processing center
2024-04-05 12:31 Wenzhou leaves [Wenzhou Processing Center], the next stop is [Shanghai Processing Center], the express shipment leaves the processing center
2024-04-04 18:25 Wenzhou arrives at [Wenzhou Processing Center], the express arrives at the processing center
2024-04-04 00:31 Wenzhou City, China Post has received the mail

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