My item lost RE090228099CN

Asked by Tatiana Garcia | 8/3/2020 4:46:50 PM

Hello, my order has never changed status for three months and now RE090228099CN does not appear

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 8/3/2020 10:59:14 PM Reply

Hi Tatiana Garcia,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.

You'd better contact the seller to confirm for the reason.

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