My delivery it’s lost

Asked by Michal Owazany | 7/7/2023 7:30:42 AM

Hello could u send me any more information about my delivery like order number ( bar code ) from DHL or something like this cuz delivery it’s lost, on tracker I have ready delivered but I don’t get any packages, I was in post office but without any other delivery number I don’t nothing
I have just a this “ AQ015703337CN“

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 7/9/2023 7:12:17 PM Reply

Hi Michal Owazany,

If you don't get it, you need to contact the seller to ask for the new tracking number in Netherlands. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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