Missing packages

Asked by Denise | 7/3/2023 1:04:31 PM

My #is AQ01572528CN my order says delivered went to door and saw nothing WHYYYYYY It never came

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 7/3/2023 10:23:35 PM Reply

Hi Denise,

AQ01572528CN is not a right tracking number. There should be 9 digits in the middle. In normal, it it shows delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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