This site hasn’t answered any of my questions so if you found it while looking for information on your package don’t even bother asking on here because they won’t answer your questions… this has been incredibly frustrating and honestly a waste of time but I don’t understand how an express package hasn’t left China yet and it’s been 2 weeks, how the hell is that “express”? I’ve tried to be calm, I’ve tried to be patient but the lack of response on any of my three questions on here shows an inherent lack of customer service that is honestly astonishing. China Post is just phenomenal.

package has been stuck at Secondary US processing center, is there a number or contact information for the processing center where we can lodge complaint? It appears that there are many people with similar issue. Are packages being lost, or stolen? Why does US center accept packages and not enter previous tracking information regardless of who imported it, to provide history and new tracking information? Does anyone have a line or contact information into all of the missing packages at the US Secondary Processing facility???

Hi,
I ordered an item through Aliexpress. Tracking states it was handed to the airline on 19th April, since then no update. The tracking number is EX216678988SG, can you help please.