Missing

Asked by Hairtrucker | 2/24/2022 12:46:35 PM

Hello your tracker says its being held by customers for inspection, I think you have not payed the shipping costs

1 Answer(s)

Daisy | 2/28/2022 12:43:15 AM Reply

Hi Hairtrucker,

Sorry, we are only a tracking platform. If it's stuck by the customs, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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