Mail stuck for 5 months now in Guangzhou City

Asked by Neil | 10/24/2022 3:07:22 AM

I have a parcel with tracking no. LV480794064CN that still stuck in Guangzhou City airport since May 2022 and now it's already end of October. Please help how to contact the China Post to get status update. Thanks

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1 Answer(s)

Daisy | 10/26/2022 12:25:11 AM Reply

Hi Neil,

It's not normal for it. If you couldn't get it in two months, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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