LZ689502736CN Item Held by Customs

Asked by Alex | 4/6/2021 9:40:12 AM

Hi!
The item is being held by customs for 3 weeks now. Since it's going from China to Israel it makes no sense for it to be stuck at Beijing customs at all. I contacted the seller and he did not receive any letters from them.
What could be the reason for this delay?

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1 Answer(s)

Daisy | 4/11/2021 8:40:48 PM Reply

Hi Alex,

You need to let the seller contact the customs by calling 12360 to check it. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible.

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