LZ408158805CN Package not received
Asked by kateferg |
0
Hi there, my package says it was delivered but I did not receive it. I contacted the seller and they said I need to claim compensation and then send them a claim number. I contacted Canada post but they said I need to contact China post. Please help :(
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5 Answer(s)
Kateferg
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Hi daisy, I bought it off DHgate. The seller told me to request conpensation from the post office and to send them a claim number. I tried contacting Canada post but they said I had to request a claim from China post. I’m not really sure what to do :(
Daisy
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Hi Kateferg,
It's impossible for you to claim from China post. Only the seller could do that. You can only open a dispute on DHgate to get refund if the seller don't refund you.
It's impossible for you to claim from China post. Only the seller could do that. You can only open a dispute on DHgate to get refund if the seller don't refund you.
Kateferg
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Hi daisy, the DHgate seller is requesting a complaint claim number from the post office, is it possible to get one? I’m not able to open a dispute on DHgate because too many days have passed since the package was shown as delivered.
Which platform did you buy it from? You need to open a distpue on the platform to ask for refund. Or, contact the seller to reflect the problem and get a solution as soon as possible.