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lost parcel

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i have tried to track my goods, to no avail...it states that my parcel has been delivered...but it hasn't....and i am in an area that i know positively that it hjasn't even gotten close to my house

1 Answer(s)

user
Hi catherine o'loughlin,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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