Lost parcel

Asked by Lauren | 6/21/2023 5:59:00 AM

My parcel was being delivered by China post. It is recorded as delivered, but I have not received it. I have checked with neighbours. Tracking number is AG082010545CN

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

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1 Answer(s)

Daisy | 6/25/2023 8:22:00 PM Reply

Hi Lauren,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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