Lost parcel

Asked by Florentina | 3/15/2023 11:48:15 PM

My parcel was not delivered and the card to pick up the item was not delivered.

This is the item AG570921305CN

Where is it? Please help. Thank you

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

Wrong parcel address. How to change it?

1 Answer(s)

Daisy | 3/16/2023 1:59:50 AM Reply

Hi Florentina,

In this case, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australian Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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